Total Framing Solution Inc. is currently looking for Customer Service Agents in Canada.

Job Details:

  • Location: 206 Pembina Road, Sherwood Park, AB T8H 0L8
  • Salary: $23.18 per hour
  • Hours: 35 hours per week
  • Terms of Employment: Permanent, Full-time Day
  • Start Date: As soon as possible
  • Vacancies: 1


  • Languages: English
  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 year

Key Responsibilities:

  1. Customer Interaction: Engage with customers via phone, email, chat, or in-person to address inquiries, provide assistance, and resolve concerns.
  2. Issue Resolution: Effectively handle customer issues and complaints through active listening and providing appropriate solutions.
  3. Product Knowledge: Acquire and maintain in-depth knowledge of products or services to offer customers accurate information and recommendations.
  4. Order Processing: Process customer orders, including order placement, tracking, and assisting with returns or exchanges.
  5. Record Keeping: Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
  6. Feedback Handling: Gather and relay customer feedback to relevant departments to enhance products, services, and overall customer satisfaction.
  7. Problem-Solving: Employ critical thinking and problem-solving skills to address complex customer issues.
  8. Customer Education: Educate customers on product features, benefits, and usage to enhance their satisfaction.


  • Strong communication skills, both written and verbal.
  • Exceptional customer service and interpersonal skills.
  • Active listening and empathy for customer concerns.
  • Ability to remain calm and professional in challenging situations.
  • Problem-solving and conflict resolution abilities.
  • Attention to detail and accuracy in record-keeping.
  • Proficiency in using customer service software and tools.


  • Address customers’ complaints or concerns.
  • Answer inquiries and provide information to customers.
  • Arrange billing for services.
  • Arrange refunds and credits.
  • Explain the type and cost of services offered.
  • Issue receipts and other forms.
  • Maintain records and statistics.
  • Order office supplies and maintain inventory.
  • Perform general office duties.
  • Receive and log complaints.
  • Receive payments.

Who Can Apply:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates with or without a valid Canadian work permit.

How to Apply: By email:

Advertised Until: November 5, 2023

Frequently Asked Questions (FAQ):

  1. What Does a Customer Service Agent Do? A customer service agent is responsible for addressing customer inquiries, resolving issues, and providing support through various communication channels, such as phone, email, chat, or in-person interactions.
  2. What Skills Are Important for a Customer Service Agent? Key skills for a customer service agent include excellent communication, problem-solving abilities, empathy, active listening, and patience. Technical skills and knowledge of the company’s products or services are also beneficial.
  3. What Are the Typical Responsibilities of a Customer Service Agent? Customer service agents handle tasks like answering customer inquiries, processing orders, resolving complaints, providing product information, and maintaining accurate records of interactions.
  4. What Industries Employ Customer Service Agents? Customer service agents can work in various industries, including retail, hospitality, healthcare, finance, telecommunications, and e-commerce, among others.
  5. Do Customer Service Agents Need Specialized Training? While formal education may not be required, many employers provide training programs to help agents understand company policies, products, and effective customer service techniques. Some positions may require specific certifications or licenses.
  6. What Are the Challenges of Being a Customer Service Agent? Challenges in this role may include dealing with upset or irate customers, handling a high volume of inquiries, and finding solutions to complex issues while maintaining professionalism.
  7. How Can I Improve My Customer Service Skills? Improving customer service skills involves continuous learning and practice. Consider seeking feedback, attending training sessions, and studying effective communication techniques.
  8. What Are the Advantages of Being a Customer Service Agent? Advantages include opportunities for career growth, skill development, the chance to interact with diverse individuals, and the satisfaction of helping customers.
  9. Is Customer Service Agent a Stable Career Choice? Yes, customer service is a stable career choice as businesses in various industries always need professionals to handle customer inquiries and ensure customer satisfaction.
  10. How Is the Job Outlook for Customer Service Agents? The job outlook for customer service agents remains positive, with opportunities available across different industries. As businesses expand and focus on customer experience, demand for skilled agents is expected to grow.
  11. What Traits Make a Customer Service Agent Successful? Successful customer service agents are empathetic, patient, adaptable, and excellent communicators. They also possess a strong work ethic and a commitment to resolving customer issues.
  12. Can I Advance in My Career as a Customer Service Agent? Yes, many customer service agents have the opportunity to advance into supervisory or management roles. Career progression often depends on performance and experience.
  13. How Do I Prepare for a Customer Service Agent Interview? Prepare by researching the company, practicing common interview questions, showcasing your communication skills, and providing examples of how you’ve handled customer service situations in the past.


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